Returns & Refunds
We offer refunds on all full priced purchases up to 7 days after receipt of goods. Items must be returned new, unused and with all bounce garment tags attached. Returned garments which are damaged, soiled or altered will not be accepted by Bounce Sydney Pty Ltd.
To return an item, follow these steps:
- Email the online team at firstname.lastname@example.org for a Return Authorisation number (RA number). Please ensure that you include the Order Number that you recieved in your original order confirmation.
- Write the RA number that we send to you on the Return Form (included with your delivery) and tick either the ‘credit note’ or ‘refund’ box.
- Post this Return Form along with the item(s) to the following address. (We recommend you send returns via registered post or express post as Bounce Sydney Pty Ltd does not take responsibility for loss of items being returned.)
Bounce Sydney Pty Ltd
66 Oxford Street
Paddington NSW 2021
- Once items have been received by us, please allow 3 business days for the return to be processed and 3 business days for either a refund to be credited to your account or a Credit Note to be emailed to you.
Please note: Bounce stores cannot process refunds in-store for purchases made online – we can only issue a Credit Note.